[HANASHIR:17063] re: FW: [LISTOWNER-ADMIN:48] AOL subscribers may need to tweak SPAM settings

[Freedabet <Freedabet...>]

it is apparently not just obvious spam.  although my Hanashir emails have come 
through (perhaps posting a message automatically adds Hanashir to the 'ok' 
list) some others have not, including an offer of employment from a frequent 
correspondent (which will reach me by snail mail also, but still irritating).

Michael

  ----- Original Message ----- 
  From: adrian (at) ehavanashira(dot)org 
  To: hanashir (at) shamash(dot)org 
  Sent: Wednesday, March 10, 2004 7:13 PM
  Subject: [HANASHIR:17059] FW: [LISTOWNER-ADMIN:48] AOL subscribers may need 
to tweak SPAM settings





  For the information of our subscribers who use AOL.

  -Adrian

  -----Original Message-----
  From: owner-listowner-admin (at) shamash(dot)org
  [mailto:owner-listowner-admin (at) shamash(dot)org] On Behalf Of Shamash Help 
Staff
  Sent: Wednesday, March 10, 2004 11:09 AM
  To: Shamash administrative list for all list-owners
  Subject: [LISTOWNER-ADMIN:48] AOL subscribers may need to tweak SPAM
  settings


  Dear Shamash list owners:

  A handful of Shamash list owners have reported to our help desk recently
  that AOL subscribers were not receiving the mail from their mailing lists.
  After running a number of tests on a number of mailing lists, we determined
  that mail was appropriately leaving Shamash and going to AOL correctly.

  Through our close work with AOL's technical staff in a two hour conversation
  with their top-level mail staff, we determined that these messages were not
  being caught in AOL's generic filters, but that for some reason individual
  AOL subscribers' SPAM filters were considering the mailing list mail as
  "SPAM."  These individual SPAM filters were introduced in AOL 9.0 and are
  set by each AOL subscriber.  When we asked AOL why this was happening, AOL
  was not able to provide an answer nor did they say that the filters were
  "doing the right thing" for their users in this case.  They did say that
  they could not fix the problem, but rather each AOL subscriber had the
  control to fix the problem on their own.

  Thus, the only suggestion AOL's top level mail support staff could provide
  was that each AOL subscribers who was .missing. mailing list mail should:

  1.  Go through their Spam folder, and mark the mailing list message as
      "not spam"
  2.  Add the sender of the message each time to their address book.

  In this way, AOL states that individual AOL subscribers "have control over"
  their spam folder and have to "train it" to recognize mail from their
  mailing list as "not spam."  This means that AOL subscribers have to
  continue with this process for some time, until their personal AOL spam
  settings recognize the mailing list mail as non-spam.

  Shamash realizes that these suggestions are "extra steps" for AOL
  subscribers, but since this is a "feature" of the mail spam-filtering
  provided by AOL there is nothing Shamash, or any other organization on the
  Internet, can do to fix this issue.

  Many AOL subscribers have already trained their personal spam filter to
  accept mail from the mailing lists, but the few AOL subscribers who have
  complained that "mail is vanishing" will likely find the above information
  helpful.

  We hope by providing this information to you, Shamash can best assist users
  of AOL learn how to use their mail software to get the email that they
  desire.

  Shamash remains dedicated to fighting all spam, and also helping our users
  receive the Shamash-hosted mailing-list email they desire.

  Warmly,

  --David Rosenthal
   Shamash Coordinator



  ===========================================================================
              Shamash: The Jewish Network http://shamash.org
                       Help Staff <help (at) shamash(dot)org>

            Nathan Ehrlich    David Rosenthal    Chaim Dworkin

       Shamash is a project of Hebrew College http://hebrewcollege.edu

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------------------------ hanashir (at) shamash(dot)org -----------------------+
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a service of Hebrew College, which offers online courses and an
online MA in Jewish Studies, http://hebrewcollege.edu/online/

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