[HANASHIR:17062] Re: FW: [LISTOWNER-ADMIN:48] AOL subscribers may need to tweak SPAM settings

[Jacqueline Guttman <jguttman...>]

Seems to me that the most effective way of getting aol to fix this is to
switch from aol!

Jackie Guttman


> From: Adrian Durlester <adrian (at) ehavanashira(dot)org>
> Organization: ehavanashira.org
> Reply-To: hanashir (at) shamash(dot)org
> Date: Wed, 10 Mar 2004 23:13:09 -0500
> To: hanashir (at) shamash(dot)org
> Subject: [HANASHIR:17059] FW: [LISTOWNER-ADMIN:48] AOL subscribers may need to
> tweak SPAM settings
> 
> 
> For the information of our subscribers who use AOL.
> 
> -Adrian
> 
> -----Original Message-----
> From: owner-listowner-admin (at) shamash(dot)org
> [mailto:owner-listowner-admin (at) shamash(dot)org] On Behalf Of Shamash Help 
> Staff
> Sent: Wednesday, March 10, 2004 11:09 AM
> To: Shamash administrative list for all list-owners
> Subject: [LISTOWNER-ADMIN:48] AOL subscribers may need to tweak SPAM
> settings
> 
> 
> Dear Shamash list owners:
> 
> A handful of Shamash list owners have reported to our help desk recently
> that AOL subscribers were not receiving the mail from their mailing lists.
> After running a number of tests on a number of mailing lists, we determined
> that mail was appropriately leaving Shamash and going to AOL correctly.
> 
> Through our close work with AOL's technical staff in a two hour conversation
> with their top-level mail staff, we determined that these messages were not
> being caught in AOL's generic filters, but that for some reason individual
> AOL subscribers' SPAM filters were considering the mailing list mail as
> "SPAM."  These individual SPAM filters were introduced in AOL 9.0 and are
> set by each AOL subscriber.  When we asked AOL why this was happening, AOL
> was not able to provide an answer nor did they say that the filters were
> "doing the right thing" for their users in this case.  They did say that
> they could not fix the problem, but rather each AOL subscriber had the
> control to fix the problem on their own.
> 
> Thus, the only suggestion AOL's top level mail support staff could provide
> was that each AOL subscribers who was .missing. mailing list mail should:
> 
> 1.  Go through their Spam folder, and mark the mailing list message as
> "not spam"
> 2.  Add the sender of the message each time to their address book.
> 
> In this way, AOL states that individual AOL subscribers "have control over"
> their spam folder and have to "train it" to recognize mail from their
> mailing list as "not spam."  This means that AOL subscribers have to
> continue with this process for some time, until their personal AOL spam
> settings recognize the mailing list mail as non-spam.
> 
> Shamash realizes that these suggestions are "extra steps" for AOL
> subscribers, but since this is a "feature" of the mail spam-filtering
> provided by AOL there is nothing Shamash, or any other organization on the
> Internet, can do to fix this issue.
> 
> Many AOL subscribers have already trained their personal spam filter to
> accept mail from the mailing lists, but the few AOL subscribers who have
> complained that "mail is vanishing" will likely find the above information
> helpful.
> 
> We hope by providing this information to you, Shamash can best assist users
> of AOL learn how to use their mail software to get the email that they
> desire.
> 
> Shamash remains dedicated to fighting all spam, and also helping our users
> receive the Shamash-hosted mailing-list email they desire.
> 
> Warmly,
> 
> --David Rosenthal
> Shamash Coordinator
> 
> 
> 
> ============================================================================
> Shamash: The Jewish Network http://shamash.org
> Help Staff <help (at) shamash(dot)org>
> 
> Nathan Ehrlich    David Rosenthal    Chaim Dworkin
> 
> Shamash is a project of Hebrew College http://hebrewcollege.edu
> 
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